Sunara Farms’ Private Policy

The Statements

The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from healthcare practitioners. Please consult your healthcare professional about potential interactions or other possible complications before using any product. Customer testimonial results may not be typical. Individual results may vary.

 

This Application collects some Personal Data from its Users.

 

Personal Data collected for the following purposes and using the following services:

 

Heat mapping and session recording

Hotjar Heat Maps & Recordings
Personal Data: Cookies; Usage Data; various types of Data as specified in the privacy policy of the service

 

Analytics

Google Analytics
Personal Data: Cookies; Usage Data

 

Handling payments

Paypal and/or other relevant payment processing systems
Personal Data: various types of Data as specified in Paypal’s  privacy policy

 

Managing contacts and sending messages

Mailchimp, Bitrix24 and/or other relevant systems
Personal Data: email address

Further information about Personal Data

Selling goods and services online
The Personal Data collected is used to provide the User with services or to sell goods, including payment and possible delivery. The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by this Application depends on the payment system used.

 

Contact information

Owner and Data Controller
Cook Brothers LLC, 1500 Cincinnati St. Lafayette In, 47904
Owner contact email: [email protected]

Return and Order Cancellation Policy

Returns

We pride ourselves in providing high quality, 100% natural superfoods, and we are committed to customer satisfaction. If you are not 100% satisfied with your purchase, we will gladly refund you the purchase price with the following terms and conditions. Only returns originally shipped within the United States will be accepted. Returns must be made within 30 days of purchase (date on invoice). Product(s) must be undamaged, unopened and in their original packaging. All shipping is nonrefundable. Upon approval, the full purchase price will be refunded or product will be exchanged due to any manufacturing defects. Before returning any item, please contact us at [email protected] and we will gladly help you with your request.

 

Order Cancellation

We are committed to our customers satisfaction, if for some reason you wish to cancel your order, please submit an order cancellation request by email to [email protected] or call 1(765) 319-8527 or Whatsapp +507.6009.0003. Email cancellations must contain the following: 

Full name, order number, a contact number and email address. This information must match the information originally submitted on your order. If we have any questions in regards to cancelling your order, we may contact you. Every effort will be made to accommodate the cancellation of your order, providing your order has not been shipped. If the cancellation request was received before the order is shipped, we will issue according to your preference, a full refund or store credit.  However, if the cancellation order is received after the order has been shipped, we will refund the merchandise total less shipping, Max 20% of Invoice Value. We do not charge handling fees or mark up shipping costs.

 

Shipping Policy

For our US customers all of our orders are shipped via USPS, with a delivery confirmation number. Most of the delivery times average between 1 to 7 business days  (depending on your location and the delivery option that you select, Express or Priority.)  

International shipping via USPS takes around 1 week and up to 30 days, depending on the delivery option that you select during check out, Express or Priority.

These delivery times are calculated from the time the order leaves our drop shipper and not from the time you place your order. Processing times are between 1-2 business days. 

On all international shipping, it is solely  the client’s responsibility to check all customs regulations and handle all importation requirements and costs. Should any issue arise we will not be held responsible. 

 

Customs Declarations

All packages are shipped securely in boxes or padded envelopes from our drop shipper in the United States.  We declare the total value of the products and label its contents. 

Our experience shows that no special customs issues occur with the shipping and most orders clear customs and arrive at their destination on time.